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Notes on venture, operations, customer success, and AI at work.

June 16, 2026What Converts Your Users Is Now a Two-Tool Job (PostHog + Perplexity)Learn which actions make users upgrade and what to do about it, using PostHog and Perplexity: a playbook for lean teams.
October 7, 2025Announcing the Native Ventures Indigenous Wealth FundA sovereign wealth strategy for Native Nations: direct venture, LP stakes in top VC funds, education, and impact reporting.
July 1, 2025Agentic AI for Operations & Supply Chain Teams: Automate, Optimize, RepeatLess waste and better visibility: how operations and supply chain teams use agentic AI for workflows and procurement.
June 30, 2025Agentic AI for Product & Design Teams: Unlocking Speed, Insight, and IterationFaster research and quicker iterations: how product managers and designers use agentic AI with user feedback.
June 26, 2025Smarter Finance: How Generative AI Is Transforming FP&A, Treasury, and BeyondFaster reporting and sharper forecasts: how FP&A, treasury, payroll, and audit teams use generative AI responsibly.
June 24, 2025Agentic AI for Engineering & Data Teams: Cut the Toil, Ship Faster, Scale SmarterShip faster with less toil: how engineers, SREs, and data teams use agentic AI to triage, automate, and report.
June 23, 2025Agentic AI for Legal, Risk & Compliance Teams: Automate the Paperwork, Mitigate the RiskFaster contract reviews and less exposure: how legal and compliance teams use agentic AI to handle the paperwork.
June 19, 2025Agentic AI for Finance Teams (FP&A, Treasury, Audit, and Tax)Faster forecasts and cleaner closes: how finance teams use agentic AI for reporting, risk detection, and compliance.
June 17, 2025Agentic AI for IT, Systems & Security Teams: Scale Support and Protect SmarterResolve tickets faster and catch threats earlier: how IT, systems, and security teams use agentic AI day to day.
June 16, 2025Build Smarter: How Product and Engineering Teams Are Using Generative AIShip faster with clearer specs: how product, design, and engineering teams use generative AI from planning to code.
June 12, 2025Smarter Governance: How Legal and Compliance Teams Use Generative AIFaster documentation and clearer risk summaries: how legal, compliance, and contract teams use generative AI safely.
June 10, 2025Agentic AI for Executive Leaders: Smarter Strategy, Faster ExecutionMake decisions faster and execute strategy with less friction: how CEOs, COOs, and CFOs put agentic AI to work.
June 9, 2025Agentic AI for Customer Success & Support Teams: Automate the Busywork, Focus on the ExperienceFaster responses and more personal service: how support and success teams use agentic AI to automate the busywork.
June 5, 2025Sell Smarter: How Generative AI Supercharges Sales & RevOps TeamsSell more with less admin: how sales, account management, and RevOps teams use generative AI across the pipeline.
June 3, 2025Agentic AI for Marketing Teams: Work Smarter, Create Faster, Optimize EverythingCreate content faster and see results sooner: how marketing teams use agentic AI for campaigns and analytics.
June 2, 2025The Hidden Challenges of Adopting Generative AIAvoid the traps that stall AI projects: why generative AI adoption fails and what turns it into operational value.
May 29, 2025Adopting AI at Speed and ScaleMove AI from pilot to everyday use across your company: the people, process, and tooling it takes to scale.
May 27, 2025Delight at Scale: How Generative AI Elevates Customer Success & SupportFaster onboarding and better answers: how support and success teams use generative AI to serve more customers well.
May 26, 2025Agentic AI for Admin, Executive, and Workplace Teams: Scale the Support That Keeps It All RunningGive admins hours back: how executive assistants and office teams use agentic AI for scheduling, tasks, and requests.
May 22, 2025Why Are Businesses Racing to Adopt AI?From cost savings to staying competitive, the real reasons businesses are adopting AI and how to do it well.
May 20, 2025AI in the Workplace: From Hype to HabitTurn AI tools into daily habits: how real teams build AI into everyday workflows so the investment pays off.
May 19, 2025Leading with AI: How Executive Teams Can Harness Generative AI to Work SmarterDecide faster and communicate more clearly: how CEOs, CFOs, COOs, and boards use generative AI in daily leadership work.
May 15, 2025Operational Debt Examples (and How to Fix Them)Recognize operational debt in your business with real examples, and the fixes that remove it for good.
May 13, 2025Agentic AI for Industry Teams: Build Smarter, Safer, and More Scalable SystemsSafer, more scalable operations: how manufacturing, healthcare, and retail teams use agentic AI on the front line.
May 12, 2025Agentic AI for Sales: Smarter Outreach, Cleaner Pipelines, Faster WinsClose more deals with cleaner pipelines: how sales and RevOps teams use agentic AI for prospecting and follow-up.
May 8, 2025Run Leaner, Move Faster: How Ops and Supply Chain Teams Use Generative AIRun leaner and move faster: how operations, procurement, and supply chain teams use generative AI every day.
May 6, 2025Which Industries Are Adopting AI the Fastest?Learn from the industries leading AI adoption, from banking to HR, and what your business can borrow from them.
May 5, 2025Non-Operational Debt vs Operational Debt: Breaking It DownFix what slows your company down: the difference between operational and non-operational debt and why it matters.
May 1, 2025Agentic AI in HR: Transforming How People Teams Hire, Support, and Grow TalentHire faster and support employees better: how recruiting, HR, and L&D teams use agentic AI to run people operations.
April 29, 2025Marketing on Autopilot? How Generative AI Helps Teams Do More with LessDo more with a lean team: how content, digital, brand, and product marketers use generative AI from drafts to dashboards.
April 28, 2025Operational Debt vs Financial Debt: What’s the Difference?See the hidden cost slowing your team: how operational debt differs from financial debt and how founders fix both.
April 24, 2025Smarter People Ops: How HR Teams Can Use Generative AI to Elevate ImpactPersonalize training and cut admin: how recruiting, L&D, and people operations teams use generative AI with care.
April 23, 2025What is Operational Debt? (And Why It’s Holding Your Business Back)Find the hidden inefficiency holding your business back: what operational debt is, how it builds, and how to clear it.
April 21, 2025How Companies Are Actually Using AISee the AI use cases that pay off, from automation to forecasting, and what the companies getting results do differently.
April 20, 2025Should You Hire a Business Operations Consultant on Upwork (or Go Another Route)?Find the right operations help: the pros and cons of Upwork versus fractional consultants and trusted partners.
April 13, 2025What is a Business Operations Consultant? (And Why Your Business Might Need One)Gain clarity and room to scale: what a business operations consultant does and the signs your company needs one.
April 11, 2025T-Shaped People: The Multi-Tool Talent Every Company Needs to ThriveBuild a more adaptable team: why T-shaped people help startups scale, and how to hire for depth and breadth.
April 3, 2025Why an Operations Consultant Might Be the Best Investment You Make This YearStreamline processes and build a business that scales: what an operations consultant delivers and how to choose one.
April 1, 20251 on 1 Meetings: The Power of Positive Inquiry in LeadershipTurn 1-on-1s from problem reviews into growth conversations with three questions built on positive inquiry.
April 1, 2025Discovery Questions You Always Should AskBuild trust and uncover real needs in client meetings with discovery questions that get past the surface.
March 27, 2025How to Hire a Business Operations Consultant for Your Small Business or StartupBring order to a growing business: what to look for in an operations consultant, where to find one, and what to ask.
March 13, 2025How to Become a Business Operations ConsultantTurn operations experience into a consulting career: the skills to build, how to find clients, and where to start.
February 6, 2025From User to Client: The 5 Stages of the Customer JourneyTurn more leads into loyal customers: what to do at each stage, from awareness and conversion to retention and advocacy.
February 3, 2025Are Companies Really Adopting AI? A Reality CheckSee where AI adoption is real and where it stalls: which industries are scaling it and what holds the rest back.
December 16, 2024Generative AI vs. Agentic AI: Which One Should You Use at Work?Choose the right AI for the job: the difference between generative and agentic AI and when to use each one.
December 9, 2024How to Determine Where Agentic AI Can Help You Work SmarterFind the tasks and bottlenecks in your day where agentic AI will save the most time, with a quick self-check.
December 2, 2024Where Can Generative AI Actually Help You? Finding the Right FitFind the tasks where generative AI pays off: practical steps to get started and the pitfalls to avoid.
January 30, 2024Achieving Operational Excellence through the Power of OKRsAlign teams and hit priorities with OKRs: how they differ from KPIs, how to set a cadence, and how to score progress.
January 29, 2024Stop Being a Bad Manager with Just One Card GameManage better by learning what drives each person on your team, using Bridge's Career Driver Cards as a guide.
December 8, 2023Key to SaaS Success: Constructing an Effective Customer Success DashboardSpot churn early and prove value with a customer success dashboard: the metrics to track and the tools to use.
November 2, 2023Managing Customer Expectations: OnboardingSet customers up for long-term success by managing expectations from day one of onboarding. Practical tips inside.
November 2, 2023Creating an Ideal Customer Profile and Confirming Customer Value in SaaSWin more of the right customers: how to define, test, and use an ideal customer profile in a SaaS business.
November 1, 2023The Full-Stack for Customer SuccessServe customers better with the right tools: the essential software stack for customer success, from CRM to support.
October 16, 2023Making Complex and Enterprise Onboarding Projects Easy: What is a RACI Chart?Keep complex onboarding projects on track with a RACI chart: who is responsible, accountable, consulted, and informed.
September 24, 2023Establishing a Voice of the Customer (VoC) Program: A Definitive GuideTurn customer feedback into better products and service: how to set up and run a voice of the customer program.
September 23, 2023Easiest Way to Scaled Customer Success - Hire a Great DevOpsGrow faster with fewer customer issues: why a strong DevOps hire is one of the easiest ways to scale customer success.
September 23, 2023Customer Advocacy: The Sales Team You’re Already Paying ForReduce churn and grow sales by turning happy customers into advocates: how to build a customer advocacy program.
October 11, 2016PITCH DECK SUCCESS: DRIP CAMPAIGN FOR TERM SHEETSGet more investor meetings by sending your pitch deck as a drip campaign: what to send, when, and how to follow up.
September 27, 2016THE ULTIMATE GUIDE TO YOUR STARTUP JOB SEARCHLand the right startup role: advice from people who have hired across Sydney, San Francisco, and Bangalore.
September 13, 2016BUILDING YOUR HR EARLY – TOOLS & CULTUREProtect trust and culture as you grow: the HR tools and habits early-stage startups should put in place first.
August 30, 2016PICKING THE BEST PRODUCTS FOR YOUR BUSINESSSpend less time managing tools and more time growing: how startups choose software that fits how they work.
August 15, 2016THE STARTUP METRICS THAT VCS WANT TO SEEKeep investors confident with the right updates: the startup metrics VCs look for and how to report them.
May 11, 2016Why Investors Need Your Data (and Updates)Raise your next round more easily by keeping investors informed: why regular reporting matters and what to share.